# Chatlio

> Chatlio is website live chat that a team operates from Slack. Visitors use a widget on the website. Operators read and answer the full conversation inside their own Slack workspace.

Last reviewed: 2026-08-30

## Verified product facts

- Company: Chatlio LLC, founded in Seattle in 2015 with a distributed team.
- Product: a website chat widget connected to a Slack app.
- Visitor requirement: visitors do not need Slack and cannot see the operator's Slack workspace.
- Operator workflow: new chats arrive in a chosen Slack channel. Each visitor can have a dedicated Slack channel, and multiple operators can join one conversation.
- Installation: a script plus a `<chatlio-widget>` custom element generated for the customer's account.
- Platforms: plain HTML, React, Next.js, WordPress, Shopify, Squarespace and Webflow.
- Developer controls: browser JavaScript API, server REST API, outgoing webhooks, Zapier and Segment integrations.
- Trial: 30 days on every plan.
- Public monthly price range: $29 to $199 as of 2026-08-30. Check the pricing page for current limits and annual billing.
- Support: support@chatlio.com.

## Best fit

Chatlio fits support, success and sales teams that already work in Slack and want to answer website visitors there instead of watching another agent inbox. It is focused on website live chat. A company that needs phone queues, social messaging and a broad omnichannel help desk may need another primary system.

## Product guides

- [How live chat for Slack works](https://chatlio.com/live-chat-slack/)
- [Slack chat widget installation and controls](https://chatlio.com/slack-chat-widget/)
- [Using Slack for customer support](https://chatlio.com/slack-for-customer-support/)
- [Features](https://chatlio.com/chatlio-live-chat-features/)
- [Pricing and plan limits](https://chatlio.com/pricing/)
- [About Chatlio](https://chatlio.com/about/)
- [Customer reviews with source links](https://chatlio.com/testimonials/)
- [Chatlio alternatives and Slack live chat comparison](https://chatlio.com/chatlio-alternatives/)

## Documentation

- [Ask your visitors for email and name](https://chatlio.com/docs/require-info-before-chatting-v1/): Collect visitor email and name before the chat starts
- [Chatlio commands for the Slack operators](https://chatlio.com/docs/chatlio-commands/): Run Chatlio from Slack slash commands
- [Chatlio Quick Start](https://chatlio.com/docs/quick-start/): Install the widget and connect your Slack workspace in minutes
- [Chatlio Server API](https://chatlio.com/docs/api-server-v1/): Server REST API: export conversations and chat history programmatically
- [Chatlio Setup and Installation](https://chatlio.com/docs/setup/): The widget snippet, Slack connection, and configuration
- [Chatlio Webhooks](https://chatlio.com/docs/webhooks/): Receive conversation events on your own endpoints
- [Chatlio widget API](https://chatlio.com/docs/api-v1/): Widget JavaScript API: identify visitors, open/hide the widget, listen for events in the browser
- [Chatlio with Content Security Policy (CSP)](https://chatlio.com/docs/content-security-policy-csp/): Use Chatlio with a Content-Security-Policy
- [Customize Chatlio appearance](https://chatlio.com/docs/appearance/): Match the widget to your brand
- [Customize Chatlio behavior](https://chatlio.com/docs/behavior/): Tune when and how the widget shows
- [Customize the v6 widget](https://chatlio.com/docs/widget-v6-customization/): Stable CSS custom properties and ::part hooks for the Chatlio v6 widget
- [Exporting Chatlio transcripts](https://chatlio.com/docs/chat-transcripts-v1/): Get transcripts of past conversations
- [Filters: hide the Chatlio widget on selected pages](https://chatlio.com/docs/hide-chatlio/): Hide the widget on selected pages
- [Make a bot for Chatlio](https://chatlio.com/docs/bots/): Build automated responders for Chatlio conversations
- [Only show widget for certain country(ies)](https://chatlio.com/docs/geo-restrict-widget/): Show chat only in chosen countries
- [Question groups](https://chatlio.com/docs/question-groups/): Ask structured pre-chat questions, qualify visitors and route each conversation to the right Chatlio widget and Slack channel.
- [Save replies for easy re-use](https://chatlio.com/docs/saved-replies/): Reusable canned responses for operators
- [Send your visitors a link with a custom URL scheme to your app](https://chatlio.com/docs/custom-url-scheme/): Allow safe custom URL schemes in Chatlio so operators can send visitors links that open a page in your mobile or desktop app.
- [Send your visitors an auto message when the first operator joins the chat](https://chatlio.com/docs/operator-join-auto-message/): Automatically tell a website visitor when the first Slack operator joins their Chatlio conversation, with a message you control.
- [Use a custom button or link with Chatlio](https://chatlio.com/docs/chatlio-custom-button/): Launch chat from your own button or link
- [Use Chatlio triggers to automate messages](https://chatlio.com/docs/triggers/): Automatically message visitors based on rules
## Install and integration guides

- [Chatlio Segment Integration](https://chatlio.com/docs/segment/): Send Chatlio events to Segment
- [Chatlio Zapier App](https://chatlio.com/docs/zapier/): Connect Chatlio to 5000+ apps with Zapier
- [Install Chatlio on NextJS](https://chatlio.com/docs/nextjs/): Install the Chatlio live chat widget in a Next.js app with the Script component and answer visitors from Slack.
- [Install Chatlio on React](https://chatlio.com/docs/react/): Install Chatlio in a React app
- [Install Chatlio on Shopify](https://chatlio.com/docs/shopify/): Install the Chatlio live chat widget on a Shopify store and answer customer conversations directly from Slack.
- [Install Chatlio on Squarespace](https://chatlio.com/docs/squarespace/): Install Chatlio on Squarespace
- [Install Chatlio on Webflow](https://chatlio.com/docs/webflow/): Install the Chatlio live chat widget on a Webflow site and route visitor conversations into your Slack workspace.
- [Install Chatlio on WordPress](https://chatlio.com/docs/wordpress/): Install the Chatlio WordPress plugin and answer your website visitors directly from your team's Slack workspace.
## Trust and legal

- [Security and vulnerability reporting](https://chatlio.com/legal/security/)
- [Privacy policy](https://chatlio.com/legal/privacy-policy/)
- [Data Processing Addendum](https://chatlio.com/legal/data-processing-addendum/)
- [Subprocessors](https://chatlio.com/legal/chatlio-subprocessors/)
- [EU privacy summary](https://chatlio.com/legal/eu-privacy-summary/)
- [Terms of service](https://chatlio.com/legal/terms/)

## Independent identity references

- [Slack Marketplace listing](https://slack.com/marketplace/A03BS4Q25-chatlio)
- [Product Hunt listing](https://www.producthunt.com/products/chatlio)

## Archive

- [Chatlio blog](https://chatlio.com/blog/)
- [Jobs](https://chatlio.com/jobs/)