01
Authorize Chatlio in your workspace
Authorize Chatlio in Slack and choose the channel where new conversations should appear.
Features
Chat with customers
Chat with customers
from Slack,
Discord or Teams.
Chatlio connects a widget on your website to the channel your team already watches. No extra software, no second inbox.
Chat with customers from Slack today. Discord and Teams coming soon.
# z-jess-portland-2
MessagesFiles
Pins+
Today⌄
C
Chatlio APP
New chat from JessPortland, OR · /pricingChrome · macOS · Returning visitor
Up and running
From your site to your team.
From your site to your team.
In three steps.
02
Grab the widget snippet
Choose your framework and copy the embed code from the dashboard. Follow a guide for React, Next.js, WordPress, Shopify, Squarespace or Webflow.
index.html
<script async src="https://js.chatlio.com/widget.js">
</script>
<chatlio-widget
widgetid="YOUR-WIDGET-ID">
</chatlio-widget>03
Start chatting
Visitors write on your site; your team answers in a dedicated thread or channel. Anyone can jump in.
Your brand
Style the widget to match your site.
Included in every plan, with full CSS access.
Button, chip or tab
Choose the shape, color, text and language.
Custom CSS
Change the widget’s design with your own CSS.
Works on phones
Opens full screen on phones. You can also hide it on small screens.
Remove our branding
Remove "Powered by Chatlio" on higher plans.
Engagement
Reach visitors at the moment it matters.
Triggers and pre-chat questions turn passive browsing into qualified conversations.
Triggers
Send a message automatically after time on a page, a scroll, or a return visit.
Pre-chat questions
Ask for a name, email or other details before the chat starts.
Question groups
Route visitors to the right channel based on their answers.
Saved replies
Answer the question you get ten times a day in one keystroke.
Your whole team
Direct engagement, together.
A new chat creates a dedicated space for that visitor. Any operator can join at any time.
Multiple operators per chat
Support pulls in an engineer without a handoff. The visitor sees one conversation.
Visitor context
See location, page, local time, browser, OS and details you send with identify().
Screenshots on request
Ask for a screenshot from your channel. No plugin on the visitor’s side.
Files and code both ways
Drag an image in; it lands in the widget. Backticks render as code.
Control
Good defaults. Easy to change.
Change your hours, offline behavior and more to suit your team.
Reports
See daily conversations for each widget, with 7- or 30-day trends.
Operating hours
Set a schedule, follow Slack presence or switch availability yourself.
Offline form
Show a contact form or hide the widget when you’re offline.
Multiple widgets
Give sales, support or each site its own widget and channel.
Fits your stack
Connect the tools you already use.
Start with an installation guide, or connect your own tools through the API and webhooks.