Live chat for Slack - Features

Chatlio is great for pre-sales

Chatlio more than pays for itself in increased conversions

Automatically message users

With Chatlio "triggers", you can create an auto message on specific pages after user defined time.

Respond instantly

With livechat, you are able to talk with your customers at the most critical times in conversion flow.

Know the current page of visitor

By default, Chatlio shows the location, current page, local time and ip address of each visitor.

True Slack integration

Chatlio is the best Slack integrated live-chat solution on the market.

Prompt for name and email

Ask visitor for email and name before chatting with visitors so you know who they are.

Identify visitors with your data

Using our JS API, you can send in any of your own custom data and it will show along with each chat.

Integrates with Salesforce, et al.

Our webhooks allow you to integrate with with hundreds of 3rd party CRMs

Forward your avatar and name

Personalize your visitor chat experience by forwarding your Slack names and avatars to widget

Bonus features

Even more live chat features...

Set weekly schedule for Chatlio to be on or off
Chat throttling: set a limit on concurrent chats
Emoji support 👍🎉
Optionally configure only certain pages to show widget
Multiple language support
Full control over CSS, no extra $$$
Automatic offline detection, present email form when offline
Chatlio Slack commands
Typing indicators in both the widget and in Slack
Display widget in the corner, on sidebar, or embedded
More added every week...

Chatlio is great for product support

Chatlio makes it as easy as possible to support your customers

Take screenshots

Request a screenshot from a customer directly from Slack, no additional software required.

Respond instantly

Create happier customers with less churn by helping them when they need support the most.

Know your customer

By default Chatlio shows the location, browser, OS, current page, and local time of each visitor.

True Slack integration

Chatlio is the best Slack integrated live-chat solution on the market.

Upload files

Share files and images by dragging&dropping. Works the same in Slack and the browser.

Identify visitors with your data

Using our JS API, you can send in any of your own custom data and it will show along with each chat.

Integrates with Zendesk

Our webhooks allow you to integrate with with hundreds of 3rd party CRMs, etc.

Code blocks supported

Share code samples and snippets using backticks, just like you do in Slack.

Customize your chat widget

It's your widget, customize it so it fits seamlessly into your site

Our philosophy We at Chatlio believe you should be able to customize your widget's look and feel to match your site's brand and design. We don't charge extra css customization and never will, unlike our competitors.
Customize the text and look easily (no developer skills necessary) Chatlio allows anyone to change all of the text and title bar color with no development help needed. This is especially helpful for using the widget with languages other than english.
Full control If the existing customization options aren't enough and you want to use your own CSS, that is perfectly fine too. We do not charge extra for that, unlike our competition.

Developer friendly live chat for Slack

For developers, by developers

Easy integration We make setup and integrating with your site as easy as possible. Setup is as simple as allowing Chatlio access to Slack, choose the channel you want to integrate with and paste our embed code snippet on the pages you want to have live chat.
Fast, secure, reliable First and foremost we value speed, reliability and security. We strive to keep our widget code as light as possible with as few dependencies as possible. We also load our widget in a way that doesn't impact the rest of your site.
Built for all, with modern tech We value broad browser support and standards and we use some of the best tools available today. Our backend api is written in Golang (Google) and frontend in React (Facebook). All hosted on Amazon's trusted infrastructure.

<script type="text/javascript">
window._chatlio = window._chatlio || [];
(function() {
  var a,b,c;a=function(f){return function(){_chatlio.push([f].concat(Array.prototype.slice.call(arguments,0)))}};b=["identify","track","show","hide","isShown","isOnline"];for(c=0;c<b.length;c++){_chatlio[b[c]]=a(b[c])};
  var t = document.createElement('script'), s = document.getElementsByTagName('script')[0];
  t.async = true;
  t.setAttribute('data-widget-id', 'a2228030-ebdd-4806-7c9d-3cb0283beb26');
  t.setAttribute('data-embed-version', '2');
  t.src = 'https://w.chatlio.com/w.chatlio-widget.js';
  s.parentNode.insertBefore(t, s);
})();
</script>

Less is more!

Let your customers chat with you without forcing yet another chat client on your team. Keep it in Slack.

True Slack integration Chatlio is the first service that enables a truly seamless chat experience between a site's visitors and Slack. Chat with your customers just like other Slack users. No more clicking inbound links to external services running in tabs.
Direct engagement with your customers by your whole team When a visitor to your site initiates a new chat session Chatlio creates a dedicated channel for just that conversation. Your team will see a notification in your Chatlio channel in Slack and any of the operators can join in the conversation at any time.
Dead simple offline mode If nobody on your team is online, the Chatlio widget automatically goes into offline mode prompting visitors for email address and message. As soon as you're back online and in the Chatlio channel, the widget will go back to online mode accepting live chat. That's it.

Show your Slack avatar and name to visitors

If you prefer a more personal approach, Chatlio lets you forward your Slack name and avatar to your visitors

Forward Slack operator name Chatlio will label the replies from your Slack room with a static label, eg. "Acme Support". If you prefer a more personal approach however, you can set Chatlio to forward the first name, last intitial and avatar of the Slack team member who is chatting with visitor. Read more about it in the docs.

"Our top priority is a top-notch experience for everyone we come in contact with. Our second priority is challenging the status quo and working smarter. Chatlio helps us do both. We can seamlessly chat with our customers when they need us most, and we can do it across any device and with tools we’re already using. These guys hit the nail on the head. Chatlio is a must-have for any team that uses Slack and has regular customer inquiries."

Increased efficiency and customer engagement means Chatlio pays for itself

What we hear from our customers is Chatlio pays for itself through increased productivity and customer engagement

Leverage what you have Your team already uses Slack on their computers, phones, and tablets, you should leverage that. There is a huge value in not having to context switch between applications. Also, multiple Slack users can respond to each visitor at the same time.
Reliable availability Chatlio widget is online if your team is, offline if not.
Engagement and retention Our customers have seen measurable improvements in customer signups with Chatlio on just the pricing page. Or better retention rates by providing live chat for support for existing customers.

Chatlio chat widget is mobile friendly

Widget title bar shrinks to just a chat icon on mobile
Chat widget fills full screen when open
Tested on Apple iOS and Android smart phones and tablets
Optionally, you can hide chatlio widget when on small viewports

Reach out to your visitors automatically

Create "trigger" rules to automatically messages visitors on pages and delays that you specify.

Increase engagement With Chatlio triggers, you can have messages sent to users on your behalf, greatly increasing visitor engagement when done thoughtfully.
Choose where to show your message When creating a trigger, you choose the page(s) you want the trigger to run.
Choose the perfect time In addition to choosing the location, you can specify a time frame to wait after page load to send message.
Examples Ask visitor if they have any pricing questions after 30 seconds on /pricing page. Or great for product improvements, ask visitors how they like a feature when they have been on /new-feature page for 120 seconds.

Additional Chatlio Features

Improved efficiency, increased engagement, highly customizable live chat

All without leaving Slack