Live Chat for Slack
Chatlio puts live website conversations inside Slack. Visitors use a chat widget on your site. Your team reads and answers those messages in its existing Slack workspace.
There is no separate agent console to watch. Operators can reply from Slack on desktop or mobile, and multiple teammates can join the same conversation when a customer needs help from more than one person.
How Slack live chat works
- Connect Chatlio to Slack. Authorize the Chatlio app and choose the Slack channel where new website conversations should appear.
- Add the widget to your site. Paste the Chatlio embed code into your website. We have specific guides for React, Next.js, WordPress, Shopify, Squarespace and Webflow.
- Answer visitors from Slack. When someone starts a chat, Chatlio posts the conversation to your chosen channel. An operator can pick it up and reply in a dedicated Slack channel.
Each visitor conversation stays separate. Your team can handle several chats at once without mixing up messages, and teammates can join a conversation together.
What the visitor sees
The visitor sees a chat widget on your website, not Slack. They do not need a Slack account and do not see your workspace or other conversations.
You can change the widget’s colors, labels, position and closed state in the Chatlio dashboard. Every plan also includes CSS customization. The widget works on desktop and mobile, supports online and offline states, and can ask for a visitor’s name and email before a chat begins.
See the available widget styles and controls.
What your team sees in Slack
A new conversation appears in the Slack channel you selected during setup. When an operator answers, Chatlio opens a dedicated channel for that visitor. Operators reply as they would in any other Slack conversation.
Chatlio carries text, images, files, code blocks, typing indicators and screenshots between Slack and the website. It also shows useful visitor context in Slack:
- the page the visitor is viewing
- country, city and local time
- browser and operating system
- custom data you send through the JavaScript API, such as name, email or account plan
Operators can use Chatlio commands in Slack to change availability, request information, end conversations and export transcripts.
Common ways teams use Chatlio
Customer support
Put the widget in your product, documentation or help center. Support staff can answer in Slack and pull engineers or account managers into the same conversation when needed. Read the customer support guide.
Pre-sales chat
Add Chatlio to pricing and product pages so prospects can ask questions before buying. Triggers can invite visitors to chat after they spend time on a chosen page. Pre-chat questions can qualify a lead and route it to the right Slack channel.
Logged-in product chat
Use _chatlio.identify() to attach account details you already know. Operators can see the visitor’s name, email, plan or account status before replying.
Multiple sites or teams
One widget can run on unlimited domains. Plans with multiple widgets let you route sales, support or separate products into different Slack channels with their own settings.
Integrations and developer controls
Chatlio has a browser JavaScript API, a server API, outgoing webhooks, Zapier and Segment support. You can open or hide the widget from your own interface, identify visitors, export conversations, and send chat events to other systems.
The official Chatlio listing in the Slack Marketplace shows the Slack permissions requested by the app.
Pricing
Chatlio plans start at $29 per month. Every plan has a 30-day free trial and includes unlimited domains, widget customization, triggers, saved replies, lead qualification and pre-chat questions. Plans differ by operator count, monthly conversations and number of widgets.
Compare current Chatlio plans.
Is Chatlio the right fit?
Chatlio is a strong fit when your team already works in Slack and wants website chat to show up there. It is especially useful for small and midsize support, success and sales teams that want several teammates to share live conversations without adding another inbox.
It may not be the right choice if your company needs a broad omnichannel help desk for phone, social media and ticket queues, or if your agents do not use Slack. Chatlio is deliberately focused on website live chat and Slack. Our Chatlio alternatives guide compares these approaches and links to each vendor’s current product pages.
Frequently asked questions
Do website visitors need Slack?
No. Visitors chat through the widget on your website. Only your operators use Slack.
Can more than one teammate answer a visitor?
Yes. Multiple Slack users can join a visitor’s dedicated channel and help in the same conversation. The Starter plan allows two operators. Basic, Pro and Business plans allow unlimited operators.
Can operators answer from a phone?
Yes. Operators can use the Slack mobile app. Chatlio does not require a separate mobile app.
What happens when nobody is online?
You can show an offline contact form or hide the widget. Chatlio can follow scheduled operating hours, Slack presence, or a manual availability setting.
Will Chatlio work on more than one website?
Yes. All plans allow unlimited domains. If you need different behavior or Slack channels for separate sites, choose a plan with multiple widgets.
Can I try it before paying?
Yes. Every plan includes a 30-day free trial.