Improved incoming chat flow and status indicator

on March 30, 2021

Over the next weeks we will be deploying an update to Chatlio that we believe improves the workflow for handling new incoming chats. When a visitor starts a new conversation on your site, we currently send multiple messages to your Chatlio slack channel(s). Eg. The first message a visitor sent, and the operator who answers. Also, with the current conversation flow, you are not able to see the status of a conversation. This makes it harder to keep an overview of chats on busier sites.

What is changing:

Our new flow will just post a single message into the Chatlio channel(s) when a visitor starts a conversation, and will update dynamically as operators answer or the status of a conversation changes.

Screenshot of new conversation message.

We believe this update will be better for everyone, but if you have reasons for holding off on the update let us know by chatting with us below. Also, if you have feedback on the changes, feel free to let us know too.

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