Live chat
for Teams

Replacing Microsoft Teams Live chat

Microsoft retired the Live chat feature in Teams. New setups stopped on August 6, 2026. Since October 5, 2026, its website widgets are hidden and no longer start conversations, and Microsoft asks businesses to remove the widget code from their sites. See Microsoft’s retirement notice.

Chatlio does the same job for a small team: a chat widget on your website, with every conversation answered from a Teams channel. Chatlio is an independent product, not a Microsoft one, and it does not import conversations from Teams Live chat.

To switch:

1. Remove the old widget. On each page that embedded Teams Live chat, delete the <script> tag with id="chatbot", as Microsoft describes.
2. Keep what you need from the old chats. Microsoft says it does not delete earlier customer data, which stays under your Microsoft 365 retention policies. Export anything you want to keep.
3. Have a Teams administrator add Chatlio. Chatlio is not in the Teams app store yet, so an administrator uploads the Chatlio app file to your organization’s app catalog. The Teams setup guide has every step.
4. Link a channel. Add Chatlio to the team that answers visitors and link a standard channel. Each visitor gets a thread there. With a Microsoft 365 administrator’s approval, each visitor can get a separate chat instead.
5. Add the Chatlio widget to your site and send a test message from the dashboard’s test page.

Questions from Teams Live chat users

Do visitors need a Microsoft account? No. Visitors use the Chatlio widget on your site and never see your Teams channels.

Does Chatlio work on every plan? Yes. Teams works on every Chatlio plan, and every plan starts with a 30-day free trial. See pricing.

Microsoft points to Dynamics 365 Contact Center and Copilot Studio. Do I need those? Microsoft lists them as its supported alternatives. They are contact-center and AI-agent products. If you only need people on your team to answer website chats in Teams, Chatlio is a smaller step.

Can I move my Live chat history into Chatlio? No. Chatlio starts with new conversations. Your old Live chat data stays in Microsoft 365 under your retention policies.