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Visitors message you from your website. Your mods and support staff answer from your Discord server.

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# support-chatWebsite chats via Chatlio

Today

Chatlio APP10:42 AM

New chat from JessPortland, OR · /pricingChrome · macOS · Returning visitor

Jess10:42 AM

Hey, does the widget work on Shopify?

Maya10:42 AM

It does. One snippet in theme.liquid and you’re live.

Jess10:43 AM

Nice. Can two of us answer the same chat?

Sam10:43 AM

Yep, anyone in this channel can jump in.

Website messages and Discord replies, connected by Chatlio.

For your visitors

Chat on your website

Visitors use the Chatlio widget on your site. They don’t need a Discord account and can’t see your server or other conversations.

Match your colors and labels, with CSS customization on every Chatlio plan. Explore widget customization.

For your team

New chats appear in a text channel you choose, with a thread for each visitor. Your team replies in that thread.

Teammates can join the conversation, with visitor details close at hand.

Help people from your product, docs or community website. Bring the right mods and support staff into the conversation.

Give prospects a place to ask questions on pricing and product pages. Triggers and pre-chat questions depend on your Chatlio plan.

Use the JavaScript API to attach a visitor’s name, email or account plan, so your team has that context when replying.

Explore the Chatlio widget’s setup guides and current plans.