Chatlio Subprocessors (GDPR)
These Subprocessors set out below provide cloud hosting and storage services, content delivery services, assist in providing customer support, as well as incident tracking, response, diagnosis and resolution services.
Email [email protected] to be notified of changes to Chatlio subprocessors.
Last updated: October 2026
| Service/Vendor | Purpose | Location |
|---|---|---|
| Hetzner | Cloud hosting (application servers, databases, load balancers) | USA |
| Amazon AWS | File storage and delivery (S3, CloudFront), email delivery (SES) and encrypted backups (S3) | USA |
| Slack | Our own team’s notifications and support chat | USA |
| Stripe | Payment processing and billing | USA |
| Twilio Segment | Analytics forwarder (optional, off by default) | USA |
| Cloudflare | Content delivery | USA |
| Email and Drive | USA | |
| Zapier | Integrations (optional, opt-in) | USA |
| Backblaze | Encrypted backups | USA |
Messaging platforms you connect
Chatlio sends visitor conversations to the messaging platform you connect, on your instructions. You use that platform under your own agreement with its provider.
| Platform | What Chatlio sends there | Provider |
|---|---|---|
| Slack | Visitor messages, files and visitor details, posted to the workspace and channel you choose | Slack Technologies, LLC |
| Discord | Visitor messages, files and visitor details, posted to the server and channel you choose | Discord Inc. |
| Microsoft Teams | Visitor messages, files and visitor names, posted to the team and channel you link | Microsoft Corporation |