New Chatlio feature, July 2018!

on July 5, 2018

New feature, Question Groups.

Hello, all!

We’re excited to announce a new feature we are working on called Question Groups, available today on our Pro & Business plans. The Chatlio dashboard settings now includes a tab dedicated to creating and configuring Question Groups.

question group dashboard

“So what does it do?”

Question groups can ask visitors a series of pre-chat questions and, depending on their answers, either let them chat in a particular widget or show them the offline form. (Great for qualifying leads).

For example, your question group could start by asking “Is this a sales or support question?” when the visitor opens the chat widget, and then route the chat to your support or sales channel in Slack depending on their answer.

Setup in the dashboard: question group setup

Widget:

question group widget

We’ve created some documentation here https://chatlio.com/docs/question-groups/ for information on how to set it including some examples.

The feature is still in early release, so we are particularly interested in feedback on any bugs/weirdness you might encounter and of course also your thoughts on ergonomics and UX.

Attention Product Hunters

If you like Chatlio and haven’t upvoted our Product Hunt listing, we would be extremely grateful for an upvote! This helps us to continue to grow and provide more value to everyone.

Thanks again for all your continued support and feedback.

Stop by and chat with us anytime!

By for now from Team Chatlio